The Challenge  Beverage company Molson Coors had finished one corporate integration and was facing another. Its on-premise accounts valued their existing product mix and didn't want to add new product lines. Molson Coors and its agency Integer Group wanted a summer promotion that would be distinctive.

The Solution  ConnectMe 360 implemented a sweepstakes program with two payoffs for one-night events hosted at 16 Molson Coors accounts. At each account, consumers would sign on by texting 'COORS' or 'COORS LIGHT' to 57879 or by talking to a Coors Light model at the entry. Approximately 8-10 pairs of VIP tickets were made available on a first-come, first serve basis. At the end of the night, a random winner was chosen.

The ConnectMe 360 solution managed all of the inbound and outbound messages. The administrative interface was easily usable by local Coors Light employees upon their first exposure and supported their primary activity of supporting the account.

The Challenge  An agency of a leading fast food QSR sought to address the results of a survey of franchisee owners, who listed manager productivity as top priority. Every week, employees would repeatedly request shift changes or worse, would not show up. Managers would fill those shifts by calling employees, one at a time. They sought a solution that would address this situation and help these managers find an extra two or three hours every week.

The Solution  ConnectMe 360 designed and implemented an employee shift management solution using interactive voice response (IVR), which can be played here. Each location managed its own lists of employees and managers. Using a series of prompts, managers could quickly specify the open shift and describe additional parameters, such as overtime pay. The IVR would send a text message to employees simultaneously, to avoid the appearance of favoritism. Shifts were usually filled within 3-4 minutes of the call.

The Challenge  Fresh from launching Google's Denver location, RentMarketer.com wanted to track leads from ads it would place on rental websites on behalf of their owner. They needed comprehensive tracking and call recording that would allow them to monitor early calls and use early learnings to shape future iterations of their product.

The Solution  ConnectMe 360 designed and implemented an IVR solution that allowed RentMarketer to provide lead generation and call tracking. We built a reporting system that enabled RentMarketer to demonstrate how well different ads performed on over 100 different rental websites. Incoming calls were screened against whitelists and blacklists to prevent spam and unwanted abuses, such as rental property employees using the toll-free lines to talk with their friends and family.